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Service support
We always believe that machinery and equipment industry, quality after-sales service is more important than everything. Good products must be matched with high quality service to become the leader of building concrete mixing plant equipment industry. The perfect service system ensures that we can provide satisfactory service for every user, and the detailed pre-sale, sale and after-sale system solves all worries for you.
 
First, pre sale service
 
1. Information registration: business personnel will record your needs in detail.
 
2, recommendation: according to your needs, conditions, recommend a general solution for you.
 
3, data determination: through detailed communication, on-site measurement and so on to determine specific data.
 
4. Record data: technical personnel record real and specific data requirements.
 
5, design: according to data requirements, technicians tailor the product plan for you.
 
6, confirm the plan: communicate with you, confirm the final production plan, and issue the allocation list.
 
7. Sign the contract: you sign the contract with the business people.
 
8, delivery deposit: payment of product 20%-50% deposit
 
 
 
Two, sale in service
 
1. Issue drawings: technical personnel shall issue foundation maps according to the allocation list.
 
2. Assign tasks: according to the allocation list determined in pre-sale service, production tasks are assigned.
 
3. Arrange production: workshop starts to produce products ordered by users.
 
4. Quality acceptance: quality inspection department accepts products.
 
5. Finished product warehousing: spray paint and stock after the product is qualified.
 
6, pay the balance: customers pay the rest of the money.
 
7. Notify shipping: negotiate delivery time.
 
8. Installation and commissioning: on-site installation and commissioning.
 
9, customer acceptance: customer on-site acceptance
 
10. Filing: drawing and contract filing.
 
 
 
Three, after sales service
 
1, problem registration: 24 hours of telephone flow, the customer calls the detailed registration of the problem, determine the distribution of responsibilities.
 
2, telephone guidance: according to the distribution of responsibilities, arrange special person call back, can telephone guidance problems, fast processing.
 
3, door-to-door service: for those who need to solve the problem at the scene, arrange timely after-sales service door-to-door service.
 
Note:
 
During the warranty period, responsibility is divided according to the causes of the problem.
 
A, responsibility: the problem is the manufacturer's quality responsibility. The manufacturer is responsible for free maintenance, free replacement parts, troubleshooting according to the customer's problems, and submitted to the customer for acceptance.
 
B, customer responsibility: customer failure due to improper operation, customer consultation with manufacturers.
 
(2) outside the warranty period: the manufacturer explains the charging standard to the customer, eliminates the malfunction according to the customer's question, and accepts it for acceptance by the customer. After completion, the manufacturer charges the relevant fee according to the charging standard.
 
4, back to factory maintenance: after communicating with customers, for manufacturers who need to return to factory maintenance, manufacturers will cooperate with customers to return products to factories, maintain methods and processes, and provide on-site service.
 
5. Archive: after maintenance, the manufacturer records the maintenance process for archiving in the future.